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Everything About Wellworks

Wellworks For You – Customer Agent Knowledge Source

1. Company Overview


Wellworks For You (WWFY) is a corporate wellness and population health management company founded in 2008 and headquartered in West Chester, Pennsylvania.
Our mission is to simplify wellness through personalized technology, data-driven insights, and human connection.
We serve employers, brokers, consultants, and health plan administrators across the U.S.

2. Core Solutions


  • Wellness Platform & Portal – Personalized dashboards, incentive tracking, device sync, health challenges, coaching, and reporting.
    • Mobile App – Syncs data, tracks workouts and check-ins, and gives participants access to “My Program,” “My Health,” “Wellness Resources,” and “Challenges.”
    • Rewards & Incentives – Configurable programs supporting points, HRA/HSA contributions, or prize drawings.
    • Data Integrations – Medical, pharmacy, biometric, and Rx claims for comprehensive analytics.
    • Preventive Care Tracking – Physician Results Forms (attestation, comprehensive biometric, and QR-based options) and self-reported submissions.
    • Health Risk Assessment – Know Your Number® predictive 5-year risk model (NCQA-accredited).
    • Coaching & Chronic Condition Programs – Personalized support for Diabetes, Hypertension, Stress, Sleep, Weight Management, and more.
    • Employee Assistance Program (EAP) – Confidential counseling, crisis response, and work-life resources.
    • Reporting & Analytics – Real-time dashboards, ROI tracking, utilization metrics, and ad-hoc custom reports.

3. Platform Capabilities


  • Accessible via desktop and mobile app.
    • Supports single sign-on (SSO) and carrier integrations.
    • Fully HIPAA-, SOC 2-, ISO 27001-, and GDPR-compliant.
    • WCAG accessibility standards met for users with disabilities.
    • Vendor-agnostic integrations with most carriers and wellness partners.
    • Implementation timeline: typically 60–90 days.
    • Role-based dashboards for employers, admins, and participants.

4. Participant Experience


  • My Program – View program guide, webinars, and incentive progress.
    • My Health – Access assessments, biometric data, and goals.
    • Challenges – Participate in wellness competitions and team activities.
    • Wellness Resources – Explore educational content, partner links, and Marketplace resources.
    • Check-Ins – Gym/fitness check-ins via QR code.

5. Employer Reporting


Employers have access to a reporting portal that includes engagement, participation, outcomes, and ROI reports.
Data can be viewed in real time or exported monthly or quarterly for internal tracking and analysis.

6. Data & Compliance


  • Secure data encryption (in transit and at rest).
    • Regular audits and penetration testing.
    • Subprocessor oversight and risk management.
    • Data retention aligned with contractual requirements.
    • Compliant with HIPAA, GDPR, and U.S. state privacy laws.

7. Integration & Partnerships


  • Integrations with medical, pharmacy, dental, and vision carriers.
    • HRIS, payroll, and carrier system data feeds.
    • Vendor-agnostic—integrates with existing wellness or benefits partners.
    • Partners include FinFit, WellBeats, Tango, and LiveSimply.

8. Preventive Care and Incentives Example


Participants complete required activities such as the Physician Results Form and Know Your Number® Assessment.
Once verified, rewards like HRA contributions are deposited the following month.
Quarterly points can qualify participants for additional incentives.
Preventive screenings can be validated through claims, forms, or attestation.

9. Implementation and Support


Each client is assigned a dedicated Account Manager and Client Success team.
The implementation process includes kickoff, data setup, platform configuration, testing, and training.
Ongoing support is available via phone, chat, and email, with escalation to the Director of Client Success and Executive Sponsor as needed.

10. Key Differentiators


  • Predictive analytics (Know Your Number®) drives personalized engagement.
    • Flexible platform supports any wellness structure.
    • Full integration with medical and pharmacy claims data.
    • Real-time reporting and incentive management.
    • Proven engagement strategies powered by behavioral science.
    • U.S.-based support with 98% client retention rate.

11. Common FAQs for the Customer Agent

  • Q: How do participants submit their Physician Results Form?

A: Participants can log in to the Wellworks For You portal, download the form, and either upload it directly or have their provider submit it via QR code.

  • Q: What is the Know Your Number Assessment?

A: A 15-minute health risk assessment that calculates a five-year risk score for major chronic conditions and readiness for lifestyle change.

  • Q: How long does it take to launch a program?

A: Most new programs launch within 60–90 days from kickoff.

  • Q: Is Wellworks HIPAA compliant?

A: Yes. All data is handled under HIPAA, SOC 2, and ISO 27001 compliance standards.

  • Q: What are common incentive options?

A: Points, HRA/HSA contributions, gift cards, or prize entries—fully configurable by employer.

  • Q: Does Wellworks integrate with carriers?

A: Yes. We integrate with all major medical and pharmacy carriers for claims and data synchronization.